We strive to create art pieces that are original, hand made, and unique for each client. Our goal is to exceed the expectations of our clients. However, under the circumstance that a customer is dissatisfied with their pieces, custom items are sold on an as-is basis and cannot be returned.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Should you wish to change the items order, this can be done prior to your event date only. Please email prior to your event date at petalsbypinto@gmail.com.
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